Constellium Customer Quality Representative in Muscle Shoals, Alabama

This job was posted by : For more information, please see: Customer Quality Representative - Job Req. Id 22162General Key accountabilities Develop and maintain systems to preserve customer satisfaction relating to service activities and products. Maintain systems to measure performance against established standards. Monitor performance (in quality and service) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels. Monitor and inform, communicate, and apply standards created by customers and integrate with internal quality management systems. Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments. Maintain corrective and preventative action systems for key accounts. Report as necessary on changes in standards (internally and externally initiated) and on performance against standards. Manage key account performance against agreed targets and budgets. Visit customers and suppliers when necessary. Utilize problem solving and Six Sigma discipline to eliminate customer issues or concerns. Ability to travel up to 75% Leadership competencies, technical skills requirement B.S. degree in related field or high school education with equivalent practical experience. 2-3 yrs quality experience in aluminum conversion, canmaking or lid industry. Familiarity with Six Sigma and Statistical Quality Control Must be able to write technical reports. Must be able to transfer technical information into layman's terms for complete communication. Must have ability to write technically oriented reports that are understood by the general public. Ability to work with a broad cross section of people from top managers, hourly work force and internal and external customers. Ability to handle multiple tasks and establish appropriate priority. Good problem solving skills required to assess customer equipment/product performance issues. General understanding of applied statistical analysis (e.g. regression), quality-engineering techniques (e.g. SPC). General understanding of MS-Office Products (e.g. Word, Excel, PowerPoint).