General Summary
The Merchandiser and Counselor (M&C) is responsible for providing world-class store service to our retail partners. This includes merchandising Scotts' products in the partner stores, in-store selling to and counseling customers, executing store sets and constructing promotional materials.
Responsibilities consist of understanding and seeking out consumers needs, and then filling the consumers' needs with Scotts products. Merchandisers and Counselors also influence and educate retail customers on the selection and use of Scotts products as appropriate. This role works closely with the Sales Manager and store personnel to provide input and feedback on sales related issues, opportunities and inventory needs.
Key Work Performed
Merchandise Scotts products by executing seasonal resets; restocking shelves, racks, and displays; cleaning and facing product; repairing or removing damaged items; re-labeling grass seed and other products. Install and maintain point of purchase materials.
Initiate interactions with consumers in stores to understand their needs and fill their needs with Scotts' products. Provide recommendations and product knowledge to both consumers and retail customer associates. Assemble fixtures and in-store displays.
Conduct consumer counseling sessions including lawn and garden educational clinics, promotional events and in-aisle consumer education as needed. Fill consumer needs with Scotts' products
Complete all required reports in a timely and accurate manner. (e.g. time sheets, surveys etc.)
Utilize proper safety techniques and equipment and report incidents to Safety/Management in a timely fashion.
Minimum Requirements
At least 18 years of age
High school diploma or equivalent preferred
Previous retail merchandising experience preferred
Previous selling experience preferred
Previous consumer interaction experience preferred
Strong initiative, self-motivation, and be able to work independently with little or no supervision
Ability to effectively communicate to understand consumer needs and be able to explain how Scotts products can fill those needs. Provide detailed product information, as appropriate, to respond to consumer questions and concerns
Ability to work evenings and weekends during in-season periods
Basic computer skills to be able to navigate a web-based time entry system to enter time worked each day
Good organization and planning skills
Ability and willingness to learn about Scotts products and retail partner store procedures and processes
Ability to lift, push and pull up to 60 lbs. on a regular basis
Ability to regularly climb an 8'-12' safety ladder while carrying product Willingness and ability to be exposed to changes in temperature and humidity including indoor/outdoor working conditions Willingness to submit to The Scotts Company pre-hire screening, which includes drug screen, criminal history check, social security validation, automobile insurance verification and Motor Vehicle Request (MVR) check Possession of a valid driver's license and reliable transportation. May have to transport point of purchase (POP) signage and travel to different stores during a single shift Daily access to the Internet Ability to provide your own sturdy leather shoe to be used while in stores. Completion of all required on-line training courses within appropriate time period (e.g. policies, procedures, product knowledge etc.)
