Auburn University Veterinary Customer Services Representative I/II in Auburn, Alabama

This job was posted by : For more information, please see: Req Nbr 27286 Job Title Veterinary Customer Services Representative I/II Department/Organization Clinical Sciences Salary Grade 27 Salary Range $20,300 - $37,200 Status Full-Time Job Summary **The hours for this position are primarily 7:15am - 4:15pm Monday-Friday with the possibility of occasional evening shifts.Responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.Essential functions include but are not limited to the following: welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client information and referring veterinarian; ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival; appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful; receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response; contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment; communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients; discharges clients in a timely and appropriate manner; ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client; addresses any past accounts or financial follow-ups; confirms client does not have any further clinical questions; generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office; may assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision; abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals. Minimum Qualifications Entry into applicant pool requires a high school diploma or equivalent. Basic knowledge of standard office functions. Communication with others is limited to exchange of routine information. The salary range for Level I is $20,300 - $33,800.Level II requires a high school diploma or equivalent plus two (2) years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. Standard knowledge of office functions. Working knowledge of Auburn University administrative systems appropriate to the position. Employer will consider advance degrees in lieu of experience. The salary range for Level II is $22,300 - $37,200.Please utilize the attachment feature of our online employment site and attach the following: cover letter, resume and professional references. Only complete application materials will be accepted for review.A commitment to an inclusive and diverse campus environment. Desired Qualifications Experience in a referral veterinary practice is highly desired. Excellent written and interpersonal communication skills, including public speaking skills; customer service skills; experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc. Education beyond the high school diploma or equivalent from an accredited institution is desired. The successful candidate will possess excellent stress management and critical thinking skills. Posting Date 10-12-2017 Close Date 10-23-2017 Job Class Code AA79A/B Job Category Admin/Office Support AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.